Shipping policy
At HIENDOSCOPY, we are committed to delivering high-quality laparoscopy and urology surgical instruments safely, securely, and efficiently. We are pleased to offer free worldwide shipping via DHL Express on all orders.
Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- If there is a delay due to high order volume or unforeseen circumstances, customers will be notified promptly.
Shipping Method
- Free Worldwide Ship
- ping on all ordersCourier: DHL Express
- All orders are shipped using DHL Express to ensure fast, secure, and reliable delivery.
Estimated Delivery Time
Delivery times may vary depending on destination:
- International & Domestic Orders: 5–10 business days
- Delivery timelines are estimates and may be affected by customs clearance, local regulations, or courier delays beyond our control.
Customs, Duties & Taxes
- International shipments may be subject to customs inspections.
- Any customs duties, import taxes, or clearance fees imposed by the destination country are the responsibility of the customer.
- HIENDOSCOPY is not responsible for delays caused by customs processing.
Shipment Tracking
- Once your order is dispatched, a DHL Express tracking number will be provided via email.
- Customers can track shipments directly on the DHL Express website.
Packaging & Handling
All surgical instruments are:
- Securely packaged
- Carefully handled
- Prepared to maintain product quality and integrity during transit
Incorrect Address or Failed Delivery
- Please ensure that your shipping address is accurate and complete at checkout.
- HIENDOSCOPY is not responsible for delays or delivery failures caused by incorrect or incomplete address information.
- Additional charges may apply for re-shipment.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit:
- Contact us within 48 hours of delivery
- Provide your order number and relevant photos (if applicable)
Our team will assist you promptly.
Contact Us
For any shipping-related questions, please contact us:
📧 Email: orders@hiendoscopy.com
📞 Phone/Whatsapp: +91 9022460745